About Us.
Frank and Ginger is the newest hair salon in the North Lakes. Healthy, beautiful hair is our top priority, which is why we use and love the very best in hair products including Delorenzo
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Meanwhile, our dedicated and highly skilled stylists will take you on a journey like no other, including a full hair and scalp diagnostic each time you visit. Knowing that your hair is in the best hands of one of highly trained colour experts in Northlakes, allows you to sit back, relax and enjoy your true ‘High Society’ experience!
Getting to know us.
You can expect the very best in care and attention to detail from our team of highly skilled hairdressers.
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After your extensive consultation and hair assessment, why not sit back and enjoy a glass of bubbles or complimentary signature cocktail, glass of wine of beer with us.
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Here at Frank and Ginger your shampoo experience will be unforgettable, the shampoo lounge has been custom made for your comfort.
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Your signature scalp and neck massage will leave you feeling relaxed and refreshed.
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We will complete your experience with a full blow dry to your specification while your stylist shares her tips on how to recreate your style at home.
The small touches all add up to create an experience to remember and we hope you enjoy your time in salon with us.
YOU FOUND US!
We can’t wait to show you what we’re all about!
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A salon experience where, you will be blown away by and want to come back to time and time again, providing you with the most incredible salon experience.
Part of making your experience one of a kind, is to ensure that we have covered everything you need to know prior to your first visit with us. We don’t want you stressed out about how to find us, what you need to do or where you need to go…we just want you to walk in through our doors, feeling completely confident and ready to be treated like royalty.
Salon FAQ
01
Parking Options ?
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Park in a free unlimited car park out side the centre if there is one available.
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02
Are there bathrooms accessible in the salon?
We have a bathroom inside our salon, however, we also have access to bathrooms within the centre. A key can be located at the salon for all of our guests to use.
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Where can you find us?
We are located at Shop 3, 27 Discovery Drive, Northlakes Q 4509.
You can find us on google maps as well, which can give you a street view of the shopping centre and our salon.
04
Do I need to do anything with my hair prior to my appointment?
We’d love for you to arrive with your hair brushed and ready to go. That’s it!
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What do I need to do if I have to cancel?
We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.
When you don’t provide us with 48 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients. To find out more about our booking policy please view our booking policy.
We have a booking policy for three reasons:
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to protect all of our loyal clients and their appointments;
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to protect our business from loss of trading; and
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to ensure your appointment is relaxing and enjoyable.
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We appreciate all clients adhering to our booking policy:
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1. A booking fee of $50 is required by all guests to secure your visit. It is a redeemable credit that can be used towards the total cost of your appointment or it can be held on your account, carried over from one appointment to the next. We truly understand that life sometimes happens and that is why we are only charging $50 if an appointment is cancelled or rescheduled within 48hours.
Unfortunately your appointment will not be secured until the fee is paid. We have chosen to only implement a $50 booking fee instead of a 50-100% deposit like many other similar businesses. Click here to pay your booking fee.
2. All no-show clients, and cancellations within 48 hours of the appointment may incur the full cost of the appointment or $150 fee whichever is the lesser. All future appointments will then be required to be paid in full at time of booking.
3. Booked services cannot be cancelled on arrival of appointment.
4. All clients are sent a confirmation SMS 7 day’s prior to their scheduled appointment. This is an automated system and can only receive “YES” or “NO” responses. We are unable to receive voice calls on this number. Please make sure you respond to our SMS confirmation messages (we will send a follow up 3 days before) to ensure we secure your appointment. We have recently seen an increase in the number of people ‘ghosting us’ by not replying to their SMS messages or by not calling to cancel. Unfortunately this has resulted in us having to implement the following policy around ghosted messages: If you don’t respond after numerous attempts to contact you within 48 hours, you will forfeit your booking fee. Any appointments that are unattended or ‘no show’ will be required to pay 50% of their non attended appointment fee as well as a booking fee for your next appointment.
5. Our cancelation policy does extend to Covid related issues, whilst we do understand it’s a very unpredictable situation, we have not enforced a cancelation policy over the past two years and unfortunately we can no longer sustain waiving the policy due to Covid.
6. We truly want all of our guests to leave the salon happy. If, for any reason, you’re not happy with the service you received, please get in touch with us within 7 days. If you choose not to return, or go elsewhere after 7 days, we will be unable to rectify the situation.